Remote computer with TeamViewer application installed or quick support app running.Let’s take a closer look at the requirements for using TeamViewer. TeamViewer is one such remote support app with cross-platform support for OS X, Windows, and Linux on the desktop side, plus iOS, Android, and Windows 8/RT for mobile platforms (sorry BlackBerry users, support is in development at the time of this writing). This helps IT professionals provide off-site support as if they were physically sitting in front of the node(s). Thankfully, there are remote access applications that allow IT to do more with less by leveraging internet bandwidth, whether they’re interacting with a single desktop or an entire LAN of desktops. If they go down, that may very well represent loss of revenue or even loss of life in the case of health care support personnel. Mission-critical means just that: it’s critical to the mission the servers are carrying out.
For some, support knows no bounds - time, distance, or elevation. Jesus Vigo walks through the steps of connecting remotely to OS X and iOS with TeamViewer. To stop sharing your screen and disconnect the remote session, open the QuickSupport app and tap the X to the top right of the app.How to connect remotely to OS X and iOS with TeamViewer.When connected, the expert can view and control the mobile device.If you are not prompted to install the add-on, you can search for it in the Play store. The mobile device redirects to the Play store to install the Add-On for your device (for example Add-On: Samsung). When prompted to install the Remote Control Add-on, tap Download.To stop sharing your screen and disconnect the remote session, open the QuickSupport app and tap Stop Broadcast.When connected, the expert can only view your screen, they cannot control the mobile device. To initiate screen-sharing tap Start Broadcast.When the support expert initiates the Teamviewer connection, you are prompted to Allow remote support?.Make note of Your ID and provide it to the NETGEAR technical support expert. Upon launching the app, Your ID is presented.When the installation is complete, open the Teamviewer QuickSupport app.Alternatively, browse to TeamViewer Mobile Apps, select your mobile device Operating System, and then tap Download on the App/Play Store. Search for Teamviewer Quicksupport and download the app.On your iOS or Android mobile device, go to the app store.To install the Teamviewer Quicksupport on your mobile device:
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